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Terms & Conditions.

Our terms and conditions (the “Terms and Conditions”) outline the use of our online menopause treatment services at https://menoclinic.uk (the “Site”). This Site is owned and operated by Naila Dad. This Site is an ecommerce website.

By accessing or using our Site, you agree that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Eligibility.

To use our services, you must be at least 18 years old and legally capable of entering into a binding contract. By using our services, you confirm that you meet these eligibility requirements.

Intellectual Property.

All content published and made available on our Site is the property of Naila Dad and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. You may not reproduce, distribute or create derivative works from any content without our express written permission.

Service Description.

Menoclinic offers personalised menopause treatment plans, including consultations, prescriptions, blood tests, and ongoing support. These services are provided by qualified healthcare professionals. Our services may include:

  • Initial Consultation: A comprehensive assessment of your symptoms and medical history
  • Treatment Plan: A tailored treatment plan, which may include hormone replacement therapy (HRT), lifestyle recommendations and other interventions
  • Follow-up: Regular follow-up consultations to monitor progress and adjust treatment as necessary.
  • Blood Tests: As part of your treatment plan, blood tests may be recommended to monitor hormone levels, assess overall health, and tailor treatment accordingly. These tests will be arranged through partnered laboratories, and results will be discussed during follow-up consultations

Payments and Fees.

All fees for services provided by Menoclinic are clearly stated on our website. Payment is required at the time of booking or as otherwise specified. We accept various forms of payment as indicated during the checkout process. Failure to make payment may result in the suspension or termination of services.

Cancellations and Refunds.

We aim to provide as flexible a service as possible, however, we are a small business and there are significant costs to us associated with patients who cancel last minute.  Appointments can be rescheduled or cancelled with at least 48 hours’ notice. Refunds for cancelled services will be processed according to our refund policy, which is available on our website. Failure to cancel within the specified time frame may result in a forfeiture of payment.

Prescription Medications.

If you require prescription medications, these will be issued following a thorough consultation. Prescriptions are provided at the discretion of our healthcare professionals based on clinical need and in accordance with legal and regulatory guidelines. We reserve the right to refuse to issue a prescription if it is deemed clinically inappropriate.

Data Privacy and Confidentiality. 

At Menoclinic, we take your privacy and the confidentiality of your personal data seriously. We adhere to the UK’s Data Protection Act (DPA) 2018, which incorporates the General Data Protection Regulation (GDPR), and the Common Law Duty of Confidentiality (CLDC).

How We Protect Your Data.

  • Lawful basis for processing: We ensure that any personal and health data we collect is processed in a fair, lawful, and transparent manner. We follow the legal requirements set out under the DPA and GDPR, and only process your data when we have a valid lawful basis for doing so, such as for the provision of healthcare services.
  • Confidentiality: In line with the CLDC, your data is treated with the utmost confidentiality. We will only share your information if there is an overriding public interest, a court order, or legal obligation that requires it. Explicit or implied consent will be sought where necessary, and your data will never be used without your knowledge for any purpose outside of your care unless legally required.

Consent.

While consent is a key principle, it is important to note that healthcare providers, including Menoclinic, do not rely on consent as the primary lawful basis for processing your data, as advised by the Information Commissioner’s Office (ICO). Instead, we ensure that other lawful bases are used to meet strict data protection requirements.

Data Sharing.

You have several rights under data protection laws, including:

We may share your data with other healthcare providers to ensure the best care for you, but this will always be done in compliance with data protection laws. If data is shared beyond your individual care, it will be covered by strict data-sharing agreements to protect your information. For further information, please refer to our Privacy Policy.

Transparency.

We are committed to transparency in how we handle your data. You will always be informed about how your data is used, with no surprises. This includes who controls your data, how it is processed, your rights, and any third parties with whom your data may be shared.

Limitation of Liability.

While we strive to provide the best possible care, Menoclinic cannot guarantee specific outcomes from treatments. To the fullest extent permitted by law, Menclinic disclaims all liability for any loss or damage, including indirect or consequential loss, arising from your use of our services.

Governing Law.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Third Party Services. 

Our website and services may include links to third-party websites or services, including pharmacies and laboratories. Menoclinic is not responsible for the content, accuracy, or practices of any third-party services. You agree to use such services at your own risk

Changes to Terms and Conditions.

Menoclinic reserves the right to modify these Terms and Conditions at any time.  Any changes will be effective immediately upon posting on our website.  Your continued use of our services following the posting of changes constitutes your acceptance of the revised Terms.

 Contact Information.

If you have any questions or concerns about these Terms, please contact us at Menoclinic: Nailadad@Menoclinic.uk

Keeping Records.

We keep comprehensive records of all complaints to ensure that issues are properly documented and resolved. These records are reviewed regularly to help us improve our services.

No Retaliation.

We welcome all feedback and assure you that any patient who makes a complaint will not be treated unfairly or face any negative consequences as a result of their complaint.

Complaints Procedure.

We take complaints very seriously and strive to ensure that all patients are satisfied with the care and services they receive. If a patient is unhappy with any aspect of our service, we are committed to addressing the issue courteously and promptly, aiming to resolve the matter as swiftly as possible.

How to make a complaint:

The person responsible for handling complaints at Menoclinic is Naila Dad.

In the event of a complaint, please contact us via Nailadad@menoclinic.co.uk. We will acknowledge your complaint within three working days and include a copy of this Code of Practice for your reference. You will also be invited to discuss your concerns directly with us.

Our Process.

  • Acknowledgement: Upon receiving your complaint, we will acknowledge it within three working days and include a copy of this policy for your review.
  • Investigation: We will investigate your complaint and aim to respond with an explanation of the circumstances that led to it. The investigation will typically be completed within a mutually agreed time frame. If we are unable to meet this deadline, we will inform you of the delay, provide reasons, and suggest a revised time frame.
  • Resolution: After completing our investigation, we will confirm the decision and outcome in writing, typically within 10 working days of receiving the complaint.

Independent Bodies.

We hope that you will allow us the opportunity to address your concerns through our internal complaints process. However, if you feel unable to complain directly to us, or are dissatisfied with the outcome of our investigation, you have the right to take your complaint to an independent body.

Should a patient make a complaint or claim, we may be required to share relevant information with insurers, indemnifiers, or legal advisers, in line with legal and regulatory requirements.

We value all feedback, as it helps us to continually improve the care and service we provide.

Refund Policy.

At Menoclinic, we strive to provide the highest quality care and services to our patients. To ensure clarity and transparency, please review our refund policy below:

  1. Consultation and Treatment Services:
    • Cancellation Policy: If you need to cancel your appointment, please do so at least 48 hours before your scheduled time to receive a full refund.
    • No-Show Policy: Failure to attend your scheduled appointment without prior notice will result in the full cost of the service being charged, and no refund will be issued.
    • Rescheduling: You may reschedule your appointment up to 24 hours before your scheduled time. Rescheduling within 24 hours of the appointment will incur a £25 fee.

2. Blood Tests:

  • Non-Refundable: Due to the nature of laboratory services, all payments for blood tests are non-refundable, regardless of cancellation or rescheduling of the associated consultation or treatment.

3. Dexa-Scan: For details on refunds please contact Leeds Beckett Health & Performance hub, click on the link Contact us

4. Refund processing: 

  • Refunds will be processed within 7-10 business days from the date of cancellation, provided all refund conditions are met.
  • Refunds will be issued to the original payment method used at the time of booking.

5. Exceptional Circumstances:

  • In cases of genuine emergencies or extenuating circumstances, please contact our support team at info@menoclinic.uk to discuss potential exceptions to the standard refund policy. These will be considered on a case-by-case basis.

We appreciate your understanding and cooperation in adhering to our refund policy, which helps us maintain a high standard of service and care for all our patients.